This is a courtesy translation. The legally binding version is the Polish one — Regulamin usługi Wi-Fi (hotspot). In case of any discrepancy, the Polish text prevails.
These Terms set out the conditions for providing access to the Wi-Fi network and the Internet (the “Service”) by ANACRON – Tomasz Motyliński, a sole trader with a registered address at ul. Pogodna 1/224, 87-800 Włocławek, Poland, entered in the Central Register and Information on Economic Activity (CEIDG), VAT ID (NIP) 888-234-77-08, REGON 340053480, entered in the register of telecommunications undertakings kept by the President of the Office of Electronic Communications (UKE) under number 13769 (the “Operator”). The Service is provided on the premises of venues with which the Operator has an agreement to provide Internet access via Wi-Fi (the “Partner”).
Starting to use the Service constitutes acceptance of these Terms. If you do not accept them, do not use the Service. Contact regarding the Service, charges and complaints: anacron@anacron.pl.
1. Definitions
- Service / hotspot – access to the Wi-Fi network and the Internet provided by the Operator at the Partner’s location.
- User – a person using the Service;
- Session – the period from logging in until logging out (manual or automatic).
- Price list – the current charges presented on the login page before purchase.
2. Access to the Service
- The Service is available at selected Partner locations.
- Using the Service requires a Wi-Fi capable device with a web browser or an application allowing log-in.
- The Operator may entrust the performance of certain activities to subcontractors.
3. Rules of use
When using the Service, the User undertakes to:
- comply with applicable law, including copyright and intellectual property rights;
- refrain from using the Service for unlawful activities, including sending spam, hacking, distributing malware or content infringing third-party rights;
- protect any account credentials and promptly report to the Operator any unauthorised use of which the User becomes aware;
- follow reasonable and lawful security-related instructions given by the staff of the Partner’s venue.
Entering into an agreement for the Service requires legal capacity. Persons aged 13 to 17 may use the Service only with the consent of their legal representative (parent or guardian), who is responsible for such use; persons under 13 may not enter into the agreement.
The following are prohibited in particular: sharing or downloading content in breach of copyright (including unauthorised file sharing on P2P/torrent networks), distributing unlawful content, illegal streaming, sending spam, port scanning, attempts to gain unauthorised access to systems or networks, as well as activities that excessively load or disrupt the network.
In order to protect the network and to comply with legal obligations, the Operator may filter or block traffic, ports and unlawful content, and may immediately suspend or terminate access for a User who breaches the above rules.
4. Charges and payments
- The Service is paid. The amount of charges, the scope and the duration of access are set out in the Price list presented on the login page before purchase.
- Payments may be made using the methods indicated on the login page. Payments are handled by an external payment service provider under its own terms.
- The billing period starts upon logging in after payment and ends upon manual or automatic logout (session expiry, device shutdown or prolonged inactivity).
Invoices and purchases by businesses. The Service may be used by both consumers and businesses. A User who is a business and wishes to receive an invoice selects the option “I am a business – I want an invoice” at purchase and provides a VAT ID (NIP). Under VAT regulations, the VAT ID may only be provided at the time of purchase; once a receipt without a VAT ID has been issued, an invoice for that VAT ID cannot be issued. Invoices and purchase confirmations are issued electronically.
Technical condition. Correct operation of a paid session requires the device to maintain a stable MAC address (see section 7). Information about this device-settings requirement is presented on the login page before purchase.
Right of withdrawal (consumer). A consumer may withdraw from the agreement within 14 days without giving a reason. If the consumer expressly requests that provision of the Service begin before that period expires, then upon withdrawal after performance has begun the consumer shall pay for the performance rendered until withdrawal, in proportion to the scope of the Service used (Article 35 of the Consumer Rights Act). The right of withdrawal expires once the Service has been fully performed, provided that performance began with the consumer’s express consent and with acknowledgement of the loss of that right upon full performance.
Complaints about charges. In case of doubt as to a charge, the User may file a complaint at anacron@anacron.pl. The Operator examines complaints within 30 days. Overpayments are refunded using the same payment method.
5. Changes to the Terms
The Operator may amend these Terms for important reasons (changes in law, changes in the scope or manner of providing the Service, security or technical considerations). An amendment applies only to sessions started after it enters into force and does not affect sessions already paid for and started, to which the Terms in force at the start of the session apply. Starting a new session after the amendment enters into force constitutes its acceptance; non-acceptance means refraining from starting a new session.
6. Suspension or termination of access
The Operator may suspend or terminate the User’s access to the Service in the event of a material breach of these Terms or of the law, use that threatens the security or stability of the network, or at the request of an authorised authority. The Operator may also temporarily limit or suspend the Service for technical, maintenance or legal reasons. In the event of suspension for reasons attributable to the Operator, a consumer is entitled to a refund of the charge for the unused, paid access period. The Operator may refuse to commence the Service, refuse to sell further sessions and permanently block a device, in particular in the event of a breach of these Terms or a security threat. The Operator may temporarily switch off the hotspot without notice for security reasons, including in the event of an attack on the network.
7. Technical limitations and fair use
The Service depends on the availability and parameters of the uplink and equipment. The Operator will make efforts to ensure continuous availability and quality within technical constraints, but does not guarantee any particular throughput or continuity of connection. The Operator does not guarantee the correct operation of tunnelling services such as VPN. The Service is provided on a “best effort” basis: the Operator does not guarantee uninterrupted availability, a minimum speed or specific quality parameters, and is not liable for outages, packet loss, latency or its variation (jitter).
In order to ensure equal access for all users, the Operator may apply reasonable and proportionate fair use rules in the form of data or time limits, in particular against traffic that excessively loads the network. These measures are applied irrespective of the type of application, in accordance with net neutrality rules (EU Regulation 2015/2120).
Network security. The Operator may monitor network traffic to the extent necessary to ensure the security and integrity of the network and to comply with legal obligations, while respecting the confidentiality of communications.
Device identification (MAC address). Access to the Service and session billing are linked to the device’s MAC address. Using a paid session requires the device to maintain a stable MAC address for its duration. If the device dynamically changes its MAC address during the session, or the user changes it, the device is recognised as new and loses access within the current session, which requires logging in again.
The requirement concerns dynamically rotating addresses. A randomised but per-network stable address (the default on many devices) works correctly. Because the hotspot is an open network, some devices may rotate the address by default. Before starting a session, you must set a fixed Wi-Fi address or disable address rotation for this network.
8. Third-party content
The Service may provide access to third-party content and websites which the Operator neither supplies nor controls. The Operator is not liable for third-party content to the extent that it has no control over it and is not its provider.
Nature of the Service (mere conduit). The Operator provides the Service as a network access provider and merely transmits data entered or received by the User, without initiating the transmission, selecting its recipient or modifying the transmitted content. Pursuant to Article 12 of the Act on Providing Services by Electronic Means, the Operator is not liable for content transmitted through the Service. The User is responsible for the data transmitted and for the manner of using the Service.
9. Personal data (GDPR)
Controller: ANACRON – Tomasz Motyliński, ul. Pogodna 1/224, 87-800 Włocławek, Poland, VAT ID (NIP) 888-234-77-08. Data protection contact: rodo@anacron.pl.
Scope and purpose: in connection with the use of the Service the following may be processed: the MAC address and other data identifying the terminal equipment and the user, technical and traffic data of the session, and payment transaction data. Purposes: (a) providing and billing the Service, (b) ensuring network security, (c) handling complaints, (d) fulfilling legal obligations (including tax obligations), (e) fulfilling the statutory obligation to disclose data to authorised authorities.
Legal bases: Article 6(1)(b) GDPR (performance of the contract – access and billing), (c) (legal obligations, including the data retention obligation under the Electronic Communications Law and tax obligations), (f) (legitimate interest – network security and pursuing claims).
Retention period: data subject to the retention obligation (including the MAC address and other data identifying the device and the user, traffic data and payment transaction data) are stored for 12 months in accordance with data retention rules (Electronic Communications Law) and disclosed to authorised authorities (including the Police, courts, prosecutors and services); after that period the data are deleted or anonymised. Billing data are stored for the period required by tax law. Fully anonymised data do not constitute personal data.
User rights: access to data, rectification, erasure, restriction of processing, data portability and — in relation to processing based on point (f) — the right to object. These rights are subject to limitations arising from law; in particular, a request for erasure does not cover data which the Operator is obliged to retain under the law (Article 17(3)(b) GDPR) — including data covered by the statutory retention obligation — for the period required by those provisions. The User has the right to lodge a complaint with the President of the Personal Data Protection Office (UODO).
Providing data is voluntary but necessary to use the Service. Details are set out in the Privacy Policy.
10. Intellectual property
The User is granted a non-exclusive, non-transferable licence to use the Service solely for the purpose of their own Internet access. The User may not resell, share or otherwise enable third parties to use the Service, including by sharing the connection. Rights to the software and materials of the Service remain with the Operator or its suppliers and are protected by law.
11. Liability
The Operator is liable for the due performance of the Service on the terms set out in applicable law. The Operator is not liable for interruptions and disruptions or their consequences where they result from force majeure or circumstances beyond its reasonable control (in particular: power failures, failures of telecommunications operators and fibre networks, cyberattacks including DDoS, weather events, decisions or actions of public authorities), nor for damage resulting therefrom, nor for damage resulting from the User’s use of the Service contrary to the law or these Terms.
The Operator recommends taking precautions when using a public network (up-to-date software, encrypted connections).
User’s equipment and data. The Operator is not liable for damage to terminal equipment, loss of data, infection of a device with malware, or other consequences of using the public Internet.
Limitation of liability. To the extent permitted by applicable law, the Operator’s total liability towards the User for claims relating to the Service is limited to the amount of the charge actually paid by the User for the session to which the claim relates. To the extent permitted by applicable law, the Operator is not liable for lost profits, indirect damage or loss of data.
Non-consumer customers. In relation to a User who is a business entering into an agreement directly connected with its business activity and of a professional character for that business (and who is neither a consumer nor a natural person enjoying consumer protection): statutory warranty is excluded, the Operator’s liability is limited to the actual charge for the session to which the claim relates, subject to the exclusion of liability for lost profits, indirect damage and loss of data, and the right of withdrawal referred to in section 4 does not apply.
12. Complaints and out-of-court dispute resolution
Complaints regarding the Service may be submitted to anacron@anacron.pl. A complaint should contain: the User’s contact details, a description of the subject of the complaint and the circumstances justifying it, the request, and — where possible — the date and place of using the Service. A complaint may be filed within 12 months of the event giving rise to it.
The Operator examines a complaint within 30 days of its submission. If a complaint does not contain the required elements, the Operator calls on the complainant to supplement them within 7 days of receiving the request, with a caution that failure to do so will result in the complaint being left without examination; a complaint supplemented within the time limit takes effect from the date of its submission. The request to supplement may be delivered electronically, including by e-mail, at the operator’s choice.
A consumer may also use out-of-court dispute resolution methods, including mediation or proceedings before the provincial inspector of the Trade Inspection. Information on consumer rights is provided by municipal and district consumer ombudsmen, UOKiK and the President of UKE.
13. Governing law and jurisdiction
Polish law applies to the agreement and to the provision of the Service. The competent court is the court having jurisdiction over the Operator’s registered office (Włocławek).
14. Final provisions
- The language of these Terms is Polish; the Polish version prevails.
- If any provision of these Terms proves invalid or ineffective, the remaining provisions remain in force; the ineffective provision shall be replaced by a lawful solution closest to its purpose.
- The Operator may record telephone calls with the User (e.g. as part of support or complaint handling) for quality purposes, after informing the caller in advance, in accordance with the GDPR.
- The Operator may contact the User on matters relating to the Service using the contact details provided, including electronically; marketing contact requires separate consent.
- These Terms apply from 10 July 2026.
15. Information required by the Electronic Communications Law
The information below constitutes pre-contractual information within the meaning of Article 285 of the Electronic Communications Law and is made available to the User before the Service begins.
Quality of the Service. The Internet access service is provided on a best-effort basis. The Operator declares that it does not guarantee minimum quality levels of the Service, including speed, packet transmission delay (latency), variation of that delay (jitter) or packet loss levels. Current quality information, where provided, is presented on the login page or in the Price list.
Speed (open Internet). Due to the nature of an open Wi-Fi network, the Operator does not declare a minimum, normally available or maximum speed; any estimated values are provided on the login page. The rules of EU Regulation 2015/2120 on open Internet access apply.
Price. The amount of charges, billing units and other fees are set out in the Price list presented on the login page before purchase.
Duration and termination. The agreement covers a single, prepaid session and expires upon its completion; no contract term or automatic renewal is provided for.
Refunds (prepaid services). The Service covers one-off, paid sessions and does not create a refundable balance. If the Price list provides for top-ups or vouchers with a balance, the rules for refunding unused funds are set out in the Price list.
Compensation. The Operator’s liability, including for non-performance or improper performance of the Service and for failure to respond adequately to a security breach, is governed by section 11 and by the provisions of the Electronic Communications Law and the Civil Code. Given the absence of guaranteed quality levels, the Operator does not provide for contractual lump-sum compensation beyond statutory liability.
Security. In the event of a breach of network or service security, a threat of such a breach or a vulnerability to it, the Operator takes the measures necessary to remove the threat, including limiting or suspending traffic, blocking a device and — to the extent required by law — informing the User and the competent authorities.
Out-of-court dispute resolution. Methods of out-of-court resolution of domestic and cross-border disputes are set out in section 12; the President of UKE is also a competent authority.
Last updated: 10 July 2026